Contact Admin. Choose your preferred language. We speak English and 42 other languages. Only a customer who has booked through Booking. This lets us know that our reviews come from real guests, like you. We want you to share your story, both the good and the bad. All we ask is that you follow a few simple guidelines. We believe review contributions and property responses will highlight a wide range of opinion and experiences, which are critical in helping guests make well-informed decisions about where to stay.
Whether negative or positive, we'll post every comment in full, as quickly as possible, after being moderated to comply with Booking. We'll also provide transparency over the status of submitted content.
We will use the same guidelines and standards for all user-generated content as well as the property replies to that content. These guidelines and standards aim to keep the content on Booking.
They are also applicable regardless of the sentiment of the comment. Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Promotional content will be removed and issues concerning Booking. Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language.
Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted. All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
